At Al Khaima, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward returns process for most products. Please read our policy below:

1. Return Period You can return most items within 30 days of receiving your order. The product must be in its original condition, unused, and in the original packaging.

2. Non-Returnable Items For health and safety reasons, we do not accept returns on the following items:

  • Opened or used cosmetics, skincare, and health products
  • Items marked as non-returnable on the product page

3. How to Return Your Order To initiate a return, please contact our customer service team at [insert email/phone number]. Provide your order number and details of the product you wish to return. Once your return request is approved, we will send you instructions on how to proceed.

4. Return Shipping Customers are responsible for the return shipping cost unless the return is due to a mistake on our part (e.g., damaged or incorrect items). We recommend using a trackable shipping service for returns, as we cannot guarantee we will receive your returned item.

5. Refunds Once your returned item is received and inspected, we will process your refund to the original payment method. Please allow up to 10 business days for the refund to be processed.

6. Exchanges If you would like to exchange a product for a different item, we recommend making a return and placing a new order.

7. Damaged or Defective Items If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund at no additional cost.